REFUND POLICY
This Refund Policy uniformly standardizes the return, exchange, and refund rules for all outdoor tool orders on the website, clarifying user service rights, product return qualification conditions, refund processing cycles, and special exception scenarios. All shopping behaviors on the website are deemed automatic recognition and compliance with this policy.
We provide a unified 60-day return service window for all commodity orders. All return applications must be initiated within 60 calendar days after customers receive the goods. Applications exceeding the specified time limit will not be included in the return review scope to ensure standardized and orderly after-sales management.
Eligible returned products must maintain complete original factory packaging, intact product appearance, unused state, and complete supporting accessories. The products must not have man-made damage, wear and tear, water soaking, private disassembly, or long-term use traces to meet warehouse resale inspection standards.
For expandable hose products, returned goods must retain original structural integrity, complete accessories, and unmodified factory status. Products with broken structures, damaged interfaces, artificially modified parts, or serious wear and tear will not meet return qualification standards.
Customers need to independently initiate return applications through official website channels, providing accurate order numbers and clear return reason descriptions. For returns caused by product quality problems, functional defects, and delivery errors, customers need to provide real scene pictures for official review and verification.
All return applications must obtain official platform approval before customers can send back goods. Goods returned without official authorization will not be accepted and processed by the warehouse, and the platform will not bear corresponding logistics risks and refund responsibilities for unauthorized returns.
Return shipping expenses are borne by customers. The platform’s free global shipping service only applies to initial outbound order delivery and does not cover return logistics costs. The original shipping fee of the order is non-refundable and will not be included in the refund amount.
After the returned goods arrive at the designated receiving address, the professional warehouse team will conduct comprehensive inspection and acceptance of product appearance, structure, and performance to confirm whether the goods meet return standards and determine the final processing result of the return application.
After the return application is approved and passes warehouse inspection, we will initiate the refund process uniformly. The standard refund processing cycle is 5 to 10 business days, and the funds will be returned to the original payment account used by customers when placing orders.
The actual arrival time of refund funds is affected by the processing efficiency of third-party payment institutions and bank systems. The platform completes internal refund operations within the specified cycle, and fund delays caused by financial institutions are beyond our control scope.
Discounted products and seasonal promotional products also enjoy the same 60-day return service rights and 5–10 days refund cycle. There is no discriminatory rule of prohibiting returns for discounted commodities, ensuring equal after-sales protection for all customers.
We support full return and partial return services according to actual order conditions. For orders containing multiple products, customers can apply for separate returns of single eligible goods, and the platform will calculate the refund amount according to the corresponding unit price of commodities.
We do not support return and refund applications caused by personal subjective preference differences, man-made damage, unauthorized disassembly and modification, and failure to use products in accordance with official usage specifications.
After the refund is successfully completed, the corresponding product after-sales service rights and quality guarantee rights of the order will be terminated synchronously. Customers who need to repurchase can place new orders to obtain complete product and service protection.