SHIPPING POLICY
This Shipping Policy uniformly stipulates all order processing rules, global logistics standards, free shipping rights, and responsibility division mechanisms of the website. All orders placed on the official website are implemented in accordance with the unified rules of this policy.
We implement a full global free shipping policy for all orders without minimum order threshold. All customers from any region can enjoy free standard outbound shipping services after completing order payment, with no hidden shipping fees, handling fees, or regional additional charges.
The unified order processing cycle is 1 to 3 business days. After customer payment is successfully verified, the warehouse team will complete order sorting, product inspection, safe packaging, and outbound delivery within the specified cycle. Business days exclude weekends and official statutory holidays.
We adopt unified global delivery standards for all regional orders, with a standard delivery time of 6 to 12 business days from the outbound shipment date. There is no differentiated delivery time rule for domestic and international regions, ensuring equal service experience for global customers.
We do not provide additional expedited shipping services. All orders uniformly implement standard free shipping and fixed delivery cycle, with no paid fast channel options to maintain global service fairness and uniformity.
After the order is shipped, the system will automatically generate a tracking number and synchronize it to the user order background. Customers can query real-time package transportation status through official tracking channels to grasp logistics progress in real time.
During global cross-border transportation, packages may encounter routine customs inspection and temporary detention. All customs inspection procedures belong to normal international logistics links, and the platform cannot interfere with or accelerate official customs clearance progress.
All orders are uniformly settled in United States Dollars. The free shipping service only covers the platform’s standard outbound logistics costs. Any local import tax, customs duty, and administrative fee generated during cross-border entry shall be independently borne by customers in accordance with local regulatory requirements.
Customers must ensure that the submitted shipping address is complete, accurate, and deliverable before order payment. Address errors, missing information, and invalid receiving addresses will lead to delivery failure and package return, and the platform will not bear repeated shipping costs and loss responsibilities.
If logistics tracking is stuck, delayed, or abnormal during transportation, customers can submit inquiry applications through official service channels. We will verify logistics status with shipping carriers and feed back the latest progress and processing suggestions in a timely manner.
For packages officially confirmed lost by carriers, we will provide compliant solutions such as re-delivery or full refund according to specific order conditions to fully protect customers’ legitimate shopping rights within policy rules.
If packages are returned to the warehouse due to non-delivery, recipient refusal, and customs clearance problems, the initial free shipping qualification of the order will be automatically consumed. Secondary re-delivery requires customers to bear corresponding logistics costs independently.
We will timely adjust shipping policy content according to logistics channel optimization and global transportation rule changes. All updated terms will be displayed on the official page in real time, and subsequent orders will implement the latest shipping service standards.